About MyDukaan
MyDukaan is an online store builder powered by the mydukaan.io platform. It provides small and medium businesses with a simple, fast and affordable way to create a digital storefront, accept orders and collect payments — all without writing a single line of code or hiring a developer.
The platform launched to address a specific problem: millions of small businesses — restaurants, grocery shops, home bakers, service providers, freelancers — need to sell online but cannot justify the cost, time or complexity of a traditional e-commerce website. MyDukaan gives them a working store in minutes.
The platform in detail
MyDukaan is a hosted platform. This means you do not need to buy a domain, arrange web hosting or install any software. When you create a store, it is immediately available at a URL like mydukaan.online/your-store-name. The platform handles the servers, the security, the uptime, the performance and the ongoing maintenance.
Your store page is designed to work on any device — phones, tablets and desktops. Most of your customers will likely access it on their phone, so the interface is mobile-first. Pages load quickly even on slow connections, which is critical for businesses whose customers may be browsing on mobile data.
The backend — the part you use to manage your store — is equally straightforward. You log in to a dashboard where you can add products, update prices, view incoming orders, track payments and monitor your store's performance. The dashboard is web-based so you can access it from any device with a browser.
How stores are organised
Every store on MyDukaan is structured around a product catalogue. You create products and organise them into categories. Each product has a name, a description, a price and optionally an image. Categories help your customers navigate — a restaurant might have categories like Starters, Main Course, Beverages and Desserts, while a clothing shop might use Men, Women and Accessories.
When a customer opens your store link, they see your categories and products laid out in a clean, browsable format. They can add items to their cart, review their order and proceed to checkout. At checkout, they provide their delivery details and choose a payment method.
The order then appears on your dashboard. You see what was ordered, the customer's contact information, the delivery address and the payment status. You confirm the order, prepare it and mark it as dispatched when it is on its way. The customer is notified automatically at each stage.
Payments
MyDukaan integrates with established payment gateways to handle online transactions securely. Depending on your region and configuration, customers can pay using credit and debit cards, UPI, net banking, digital wallets and other local payment methods.
All payment processing is handled by the gateway — MyDukaan does not store card details or sensitive financial information. Funds from online payments are settled to your registered bank account according to the gateway's standard settlement cycle, typically within one to three business days.
If your business model requires it, you can also enable cash on delivery as a payment option. Many businesses — particularly in food delivery and local retail — find that offering both online payment and cash on delivery gives them the widest customer reach.
Who builds this
MyDukaan is built on the mydukaan.io technology platform. The engineering and product team behind the platform is focused on reducing the barriers to online selling for small businesses. The platform is actively maintained and updated with new features, performance improvements and expanded payment support.
The philosophy behind the product is intentionally opinionated: do fewer things, but do them extremely well. Rather than competing with full-featured e-commerce platforms that serve large enterprises, MyDukaan focuses on the core needs of small businesses and aims to be the simplest, fastest path from "I want to sell online" to "I am accepting orders."
Frequently asked questions
How long does it take to set up a store?
Most users have a working store within 15 to 30 minutes. The time depends primarily on how many products you need to add and whether you have product images ready. The platform setup itself takes just a few minutes.
Do I need any technical skills?
No. The platform is designed for business owners, not developers. If you can fill in a form and upload a photo, you can create a store on MyDukaan. There is nothing to install, no code to write and no technical decisions to make.
Do my customers need to download an app?
No. Your store is a web page. Customers access it by clicking your store link in a browser. It works on any smartphone, tablet or computer without installing anything.
Can I use my own domain name?
By default, your store URL is mydukaan.online/your-store-name. Custom domain support may be available depending on your plan. Contact the platform for details.
How do I receive payments?
Online payments are processed through integrated payment gateways and settled directly to your bank account. You can also accept cash on delivery. The platform does not hold your funds.
Is there a limit on the number of products?
For most plans there is no hard limit on the number of products you can list. You can add as many items as your business requires and organise them into as many categories as needed.
How do I share my store with customers?
You share your store URL — for example, mydukaan.online/your-store-name. You can put this link anywhere: WhatsApp messages, Instagram bio, Facebook posts, Google Business Profile, printed menus, business cards or flyers. Anywhere a customer might find you.
Can I update my products and prices after launch?
Yes. You can add, edit or remove products at any time from your dashboard. Price changes, stock updates and new category additions are reflected on your store page immediately.
What happens when I receive an order?
You get a notification and the order appears on your dashboard. You can see the full order details, confirm it, prepare the items and mark it as dispatched. The customer is notified at each step.
Is my data secure?
The platform uses encrypted connections (HTTPS) for all data transfer. Payment processing is handled by certified payment gateways. Your store data is backed up regularly on the platform's servers.
Getting in touch
If you have questions about the platform, need help setting up your store, or want to discuss your specific business requirements, the best place to start is the mydukaan.io website. You can find documentation, support resources and contact details there.
For store-specific enquiries — for example, if you are a customer trying to reach a particular store on mydukaan.online — please contact that store directly using the contact details provided on their store page.
MyDukaan is powered by mydukaan.io. This page provides general information about the platform and is not a substitute for the official documentation.